Shipping policy

SHIPPING POLICY

Thank you for shopping with Flexlif.

This Shipping Policy explains how orders placed through flexlif.uk are processed and delivered.

1. ORDER PROCESSING

Orders are normally processed within:

1–3 BUSINESS DAYS]

Orders placed on weekends or public holidays may begin processing on the next business day.

During high-demand periods, promotions or holidays, processing times may be longer.

2. UK DELIVERY

Estimated delivery time after dispatch:

: 8–12 BUSINESS DAYS]

Delivery estimates are not guaranteed and may occasionally be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Customs procedures where applicable
• Incorrect delivery information
• High-volume periods
• Events outside our reasonable control

3. SHIPPING COST

Applicable shipping charges will be displayed during checkout before payment.

Where free delivery is offered, any applicable conditions will be shown on the website.

4. ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address used when placing the order.

Please allow time for tracking information to become active after dispatch.

5. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate shipping details.

If you notice an error in your address, contact us immediately at:

support@flexlif.uk

We cannot guarantee that delivery information can be changed after an order has entered processing or been dispatched.

6. FAILED DELIVERY

If delivery cannot be completed because:

• The address is incorrect
• The recipient is unavailable
• The parcel is refused
• The courier cannot access the delivery location

the carrier may attempt redelivery, redirect the parcel or return it to the sender.

Additional charges may apply where permitted.

7. LOST OR DELAYED ORDERS

If tracking has not updated for an extended period or your parcel appears to be lost, contact:

support@flexlif.uk

Please include your order number.

We will review the shipment and, where appropriate, contact the delivery provider.

8. DAMAGED PARCELS

If your order arrives damaged, please retain the packaging and contact us promptly.

Send:

• Your order number
• Photographs of the parcel
• Photographs of the product
• A description of the damage

to:

support@flexlif.uk

9. INTERNATIONAL ORDERS

If Flexlif makes international delivery available, customers may be responsible for applicable customs duties, taxes or import charges unless otherwise stated at checkout.

10. CONTACT

Flexlif

Website:
flexlif.uk

Email:
support@flexlif.uk