Refund policy
REFUND & RETURNS POLICY
At Flexlif, we want you to feel confident when placing an order with us. This Refund & Returns Policy explains your rights and the conditions that apply to returns, refunds, damaged items and order cancellations.
1. RETURNS
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to the conditions set out below.
To be eligible for a return, the product must:
• Be unused and in its original condition
• Be returned with all original packaging and accessories
• Show no signs of misuse, damage or excessive handling
• Meet any applicable hygiene requirements
Please contact us before returning any item.
Email:
support@flexlif.uk
Do not send a product back without first contacting our customer support team.
2. HYGIENE AND OPENED PRODUCTS
Certain products may not be eligible for return once sealed packaging has been opened where a hygiene or health protection exception applies under applicable consumer law.
Where this exception applies, it will be clearly communicated to you before purchase where reasonably required.
This does not affect your statutory rights if an item is faulty, damaged, defective or not as described.
3. DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is:
• Damaged
• Defective
• Incorrect
• Missing an item
• Significantly different from what you ordered
please contact us as soon as possible at:
support@flexlif.uk
Please include:
• Your order number
• Your full name
• A description of the issue
• Clear photographs or video where appropriate
We will review the issue and provide the appropriate solution.
4. RETURN AUTHORISATION
All returns must be authorised by Flexlif before being sent.
Once your return request has been approved, we will provide you with return instructions and, where applicable, the correct return address.
Returns sent to an unauthorised address may not be accepted.
5. RETURN SHIPPING COSTS
Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, customers may be responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless required by applicable law.
6. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund.
7. CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
support@flexlif.uk
If your order has not yet entered processing or dispatch, we will try to cancel it.
Once an order has been dispatched, it may need to be handled as a return instead.
8. NON-RETURNABLE ITEMS
We may be unable to accept:
• Used products
• Products damaged after delivery by the customer
• Products returned without required components
• Items that fall within a valid hygiene exception after their seal has been broken
• Products returned outside the applicable return period, except where required by law
9. YOUR STATUTORY RIGHTS
Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law.
10. CONTACT
For return, refund or cancellation enquiries:
Flexlif
Email: support@flexlif.uk
Website: flexlif.uk
