FAQ

Frequently asked questions

Everything you need to know before you order.

Delivery & returns
How long does delivery take?

Delivery to UK addresses is free. Orders are dispatched within 1–2 working days and typically arrive within 6–9 working days of ordering. You will get a tracking link by email as soon as your order ships.

Is the packaging discreet?

Yes. Your order arrives in a plain, unmarked box. Nothing on the outside says what is inside.

What is your returns policy?

You have 30 days from delivery to decide. If it is not right for you, email info@flexlif.com with your order number and we will send return instructions and refund the price paid once your return reaches us.

The pillow
What size is it, and how much weight can it take?

The pillow measures 60 × 40 × 30 cm and is designed to support up to 120 kg. It has an anti-slip base so it stays where you put it.

How firm is it?

It uses high-density support foam, so it holds its 27° shape under body weight instead of flattening like an ordinary bed pillow.

Will it work on any mattress?

Yes. The non-slip base grips a made bed, so the wedge stays where you put it on most mattresses.

What is the detachable head rest for?

It is a small cushion you can place wherever you are most comfortable, for example under your neck or under your chest.

Is it suitable for all ages and body types?

The pillow supports up to 120 kg and has a firm but comfortable shape. If you have a medical condition or ongoing pain, speak to your doctor before using it.

How do I clean it?

Unzip and remove the cover and wash it following the care label. A spare cover is included free with every order, so you can always have a fresh one on the pillow.

Is it only for couples?

It was designed with couples in mind, but anyone who likes a firm, stable wedge for lying down or sitting back can use it.

Your free gifts
What free gifts do I get?

Every order includes a spare washable cover, a silk eye mask, a set of couples conversation cards and a comfort and positioning guide. The guide is an eBook that we email to you after your order.

Questions? We are here
How can I contact you?

Email us at info@flexlif.com. We aim to reply within one working day.

Still have a question? Email info@flexlif.com