Privacy policy
PRIVACY POLICY
Flexlif operates this online store and website at flexlif.uk.
This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit our website, place an order, contact us or otherwise use our services.
Our store is powered by Shopify.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Flexlif, we may collect information including:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details
• Transaction information
• Products viewed or added to your basket
• Customer service communications
• IP address
• Browser and device information
• Website activity
• Cookie and analytics information
Payment details may be processed directly by Shopify and our authorised payment providers.
2. HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you
• Automatically when you use our website
• Through cookies and similar technologies
• Through Shopify
• From payment processors
• From delivery and fulfilment partners
• From analytics and advertising platforms where legally permitted
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your information to:
• Process orders
• Process payments
• Deliver products
• Send order and delivery updates
• Provide customer support
• Manage returns and refunds
• Prevent fraud
• Improve our website
• Analyse website performance
• Comply with legal obligations
• Send marketing communications where permitted
• Provide advertising where legally permitted
4. LEGAL BASIS FOR PROCESSING
Where UK data protection law applies, we process personal information using an appropriate lawful basis, which may include:
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent
5. COOKIES
Our website may use cookies and similar technologies to:
• Operate essential website functions
• Remember preferences
• Analyse website usage
• Prevent fraud
• Improve performance
• Provide marketing or personalised advertising where permitted
Where required, non-essential cookies will only be used after appropriate consent.
6. HOW WE SHARE INFORMATION
We may share information with trusted service providers including:
• Shopify
• Payment processors
• Shipping and fulfilment companies
• Customer support providers
• Technology providers
• Analytics services
• Advertising platforms
• Professional advisers
• Government or regulatory authorities where legally required
7. SHOPIFY
Our store is hosted by Shopify.
Shopify may process personal information in order to provide and improve its services.
Because Shopify operates internationally, information may be processed outside the United Kingdom.
8. INTERNATIONAL DATA TRANSFERS
Some service providers may process information outside the United Kingdom.
Where required, appropriate safeguards will be used in accordance with applicable data protection law.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary for purposes including:
• Order fulfilment
• Customer support
• Accounting
• Tax requirements
• Fraud prevention
• Legal compliance
• Dispute resolution
10. YOUR RIGHTS
Depending on applicable law, you may have rights including:
• Access to your personal information
• Correction of inaccurate information
• Deletion in certain circumstances
• Restriction of processing
• Objection to certain processing
• Data portability
• Withdrawal of consent
• Objection to direct marketing
To make a privacy request, email:
support@flexlif.uk
11. MARKETING
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in our messages.
Transactional emails relating to an order may still be sent.
12. CHILDREN
Our services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
13. SECURITY
We use reasonable organisational and technical measures designed to protect personal information.
However, no internet transmission or electronic storage system is completely secure.
14. THIRD-PARTY LINKS
Our website may link to third-party websites.
We are not responsible for the privacy practices of third-party websites.
15. COMPLAINTS
If you have concerns about the way we process your personal information, contact us first at:
support@flexlif.uk
UK customers may also have the right to complain to the Information Commissioner's Office.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be published on this website.
17. CONTACT
Flexlif
Website:
flexlif.uk
Email:
support@flexlif.uk
